RETURN/EXCHANGE*

 

1. Please send an e-mail to: octave999.customerservice@gmail.com 

The letter should contain the following information:

- Subject of the letter: RETURN, FULL NAME (be sure to specify the full name for which the order was placed)

- Order number

- Reason for the return

- Product name/size/height to be replaced

2. Within 1 (one) business day, you will receive a reply letter with contact details for sending the goods for return/exchange (delivery address, recipient's contact details).

3. The product must be sent for a return/exchange no later than 14 calendar days from the date of delivery. 

4. The return / exchange of goods is carried out by and at the expense of the Buyer by courier service to the specified address. The return/exchange package must be additionally insured in case of damage during transportation. Buyer pays full shipping costs including customs duties

5. The refund is carried out up to 8 working days from the date of the refund.

6. The replacement item is shipped within 7-8 business days after we receive your replacement item. If the size you need is available, it will be shipped within 2 business days.

7. By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.

8. Returns are only possible if all conditions regarding the item's appearance and package completeness are met (all tags/labels are intact, the item is returned with all accessories, the branded packaging is undamaged, and the item is in its original condition, not damaged or soiled). If any of the above conditions are not met, returns are not possible, and the Seller reserves the right to send the item back to the Buyer at the Buyer's expense.


* - If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.