DELIVERY TIME AND COSTS
Our warehouse is located in Paris.
Please note that each piece of our clothing is made-to-order and crafted with care at our own production facility. We take pride in offering you unique, premium-quality products that are created with attention to detail.
• Production Time: The production time for each item is typically 15 to 20 business days. We strive to ensure that every detail reflects the high standards we have set for our products.
• Shipping Time: Once your clothing is completed, it will be shipped to you as quickly as possible. Please note that during sales periods or holidays, shipping times may be longer than usual.
Shipping Costs:
• Orders under 200 $: $30
• Orders between 201 $ - 500 $: $35
• Orders between 501 $ - 1000 $: $45
• Orders over 1001 $: $55
Important Delivery Information:
• To ensure that your package is delivered accurately and on time, please provide a correct and complete address, including all relevant details (street numbers, apartment/building numbers, etc.).
• OCTAVE999 is responsible for the correct shipment of the order to the address and contact details provided by the customer at the time of ordering, or as updated via email or WhatsApp.
• OCTAVE999 will also inform you about the shipment of your order by providing a tracking number via email.
• It is the customer’s responsibility to track the package using the provided tracking number and collect the package in a timely manner. If the package is returned to us due to issues such as incorrect contact details, failure to collect from the pickup point, or refusal to accept the package, the customer will be responsible for the re-shipment costs as per the original shipping tariffs.
Important Notes:
• Address Accuracy: We are not responsible for lost or misplaced shipments if the address is incorrect or incomplete at the time of order placement.
• Package Refusal: The customer does not have the right to refuse a package or request a return if 14 working days have passed from the initial delivery date to when the package is returned to the sender’s warehouse. This period is crucial for processing any return requests.
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ADDING ITEMS TO YOUR CART
To place your order, select the size, height, and quantity on the product detail page, and then add the item to your cart. Once you are ready, proceed to checkout.
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By placing an order on our website, you agree to all the terms and conditions regarding the purchase, delivery, return, and exchange of goods.
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This revision clarifies the shipping process and provides customers with all necessary delivery details while maintaining compliance with legal standards. Let me know if you need further adjustments!
To add an item to your cart, click the "Add to Cart" button.
Then, click “Go to Cart.” Select desired number of items in the cart.
Your item will be added to the cart, which is visible at the top right-hand corner next to the cart symbol. You can view your order by simply clicking on the cart symbol. This will take you to your order. Here you can review the contents of your cart and change number of items.
You can return to the product page by clicking on the item you want to view or to the home page by clicking on our logo at the top left hand-corner of the screen.
Send us a message through “Contact us” service to verify the size of the item you need. Provide us with additional information (bust, waist, and hips measurements) and we will suggest a size that fits your measurements.
Then, click “Place an Order” and fill in all fields, including the delivery address.
Next, select “Delivery Options”.
Then, click “Place an Order” and fill in all fields, including the delivery address.
Next, select “Delivery Options”.
PAYMENT METHODS
When placing your order, you may use PayPal/VISA/MasterCard
Your payment (including the credit card number) is processed securely through internationally certified system.
This means that your financial and personal confidential information (including card number, account number, registration information, etc.) is not shared with anyone, including our internet-store. Your personal data transfer is fully secured.
To process payment, we use encryption and fraud prevention tools developed by VISA and Master Card payment systems – Payment Card Industry Data Security Standard (PCI DSS), which protects your bank account information. We use Secure Sockets Layer (SSL), standard security technology, and closed banking networks to ensure secure transmission of confidential information.
If the order is paid with a credit card, the money is refunded to the card used to make a payment.
Customs duties and taxes for International delivery:
The customer is responsible for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept an order due to additional import duties or taxes.
Octave999 is not responsible for any additional customs or import duties and taxes that might be applied to your order upon its arrival to your country. To estimate customs duties, please contact your local customs office or visit: www.dutycalculator.com to avoid any unexpected charges.
It is our legal obligation to declare true and accurate value of items at retail price on all orders. Therefore, we can not alter prices in declaration forms to decrease potential customs charges.
In case of a return, you will be responsible for customs fees and import duties. Return costs will be subtracted from the refund. If the charges and return shipping equate to more than your original order's value, the order will not be refunded.