1. Please send an e-mail to: firstname.lastname@example.org
The letter should contain the following information:
- Subject of the letter: RETURN, FULL NAME (be sure to specify the full name for which the order was placed)
- Order number
- Reason for the return
- Product name/size/height to be replaced
2. Within 1 (one) business day, you will receive a reply letter with contact details for sending the goods for return/exchange (delivery address, recipient's contact details).
3. The product must be sent for a return/exchange no later than 14 calendar days from the date of delivery.
4. The return / exchange of goods is carried out by and at the expense of the Buyer by courier service to the specified address. The return/exchange package must be additionally insured in case of damage during transportation.
5. The refund is carried out up to 8 working days from the date of the refund.
6. The replacement item is shipped within 7-8 business days after we receive your replacement item. If the size you need is available, it will be shipped within 2 business days.