RETURN/EXCHANGE*
1. Please send an e-mail to: octave999.customerservice@gmail.com
The letter should contain the following information:
- Subject of the letter: RETURN, FULL NAME (be sure to specify the full name for which the order was placed)
- Order number
- Reason for the return
- Product name/size/height to be replaced
2. Within 1 (one) business day, you will receive a reply letter with contact details for sending the goods for return/exchange (delivery address, recipient's contact details).
3. The product must be returned to our warehouse no later than 14 calendar days from the date of delivery.
4. The return / exchange of goods is carried out by and at the expense of the Buyer by courier service to the specified address. The return/exchange package must be additionally insured in case of damage during transportation. Buyer pays full shipping costs including customs duties
5. The refund is carried out up to 8 working days from the date of the refund.
6. The replacement item is shipped within 7-8 business days after we receive your replacement item. If the size you need is available, it will be shipped within 2 business days.
7. By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.
8. Returns are only possible if all conditions regarding the item's appearance and package completeness are met (all tags/labels are intact, the item is returned with all accessories, the branded packaging is undamaged, and the item is in its original condition, not damaged or soiled). If any of the above conditions are not met, returns are not possible, and the Seller reserves the right to send the item back to the Buyer at the Buyer's expense.
9.OCTAVE999 is responsible for the correct shipment of the order to the address and contact details provided by the customer at the time of ordering, or subsequently communicated via email or WhatsApp.
10. OCTAVE999 is also responsible for informing the customer about the shipment of the package by providing the tracking number to the specified email.
11. It is the customer's responsibility to track the package using the provided tracking number and to collect the package in a timely manner. If, due to the customer's fault (incorrect contact details provided, recipient was unavailable for courier service calls, package was not collected in time from the pickup point, incorrect address provided, the customer refused the package for other reasons), the package is returned to the OCTAVE999 warehouse, we will resend the package to the customer at the customer’s expense according to the shipping cost tariffs.
12. The customer does not have the right to refuse the package or request a return if more than 14 working days have passed from the initial delivery of the package to the specified address until the moment it is returned to the sender's warehouse (clause 3).
* - If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.